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Terms And Conditions

 

PLEASE READ THIS CAREFULLY!

 The terms & conditions of sale below apply to all your purchases from RK Computer.net. They contain very important information about your legal rights and obligations, including legal limitations and exclusions that apply to you.

By accepting delivery of any product delivered from RKComputer.net, you ("Customer") agree to be bound by the terms and conditions listed below. You and RKComputer.net agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and RKComputer.net. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from RKComputer.net. Please read this information carefully.

Ordering Information & Delivery

Most online orders placed before 3PM EST should ship within two days, as long as there are no product shortages or credit issues. Built to order notebooks may have longer ship times due to required build time. RK Computers will make its best effort to process orders as soon as possible and inform you of any possible delays, but orders can take more than 24 hours to process due to the large volume of orders or unforeseen delays. If you have an urgent order in which you are expecting a specific delivery time schedule please reply to your Order Confirmation Email or call RK Computers at 1-866-760-4998 to discuss your order. Our policy, terms and conditions are designed to service you as efficiently as possible. Your use of this site and/or purchase indicates your acceptance of the terms and conditions set forth here.

You’re Account

As a registered user of RKComputer.net, you will be held responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

Payment Terms

We gladly accept payment by Visa, MasterCard, American Express, Discover, PayPal, Money Order, Bank Check, and Debit Cards with VISA and MasterCard Logo. Please note that we will only accept credit cards issued by a bank or other financial institution within the U.S.or Canada with verifiable references. Canadian customers, we must be able to verify address information with your bank to authorize and process your credit card orders. We do not allow you to use third party credit cards, such as your end users credit card. The credit card used must be an authorized card of the business or an authorized member of your company. All transactions are subject to verification for safety and security purposes. Other payment terms are available, such as Western Union or Wire Transfer.

Billing and Shipping Information

* All products are shipped to anywhere within the United States and Canada only. For international shipping please contact us.

To ensure that we meet your shipping needs, please pay special attention when entering your billing, shipping, and telephone information. Products will be shipped USPS, UPS, or FedEx at our discretion depending on order time and carrier pickup schedules. Accurate billing and shipping information provided by you will ensure prompt delivery of your online orders. For your security, we verify all billing addresses with the issuing bank and confirm all shipping addresses to protect each of our customers from the potential risk of credit card abuse. We strive to fulfill your order on or before the timeframe that you have requested. Accurate billing and shipping information will help us do so.

Pricing,Specifications & Availability

Prices, specifications, and availability of products are subject to change without notice. Due to the volatile nature of the computer market, descriptions may not reflect current technical information. Any typographical, photographic, or specification error in product, pricing, or offers is subject to correction. Although Internet orders generate an automatic confirmation and response e-mail, RK Computer.net may change its pricing, product description, or specification after any order confirmation or response e-mail but prior to shipment due to errors, changing market conditions, product discontinuation or unavailability, typographical errors, or any other reason. Monitor displays are simulated. Monitors are not included with computer systems unless specified. We reserve the right to limit sales, including the right to prohibit sales to resellers. Published prices do not include shipping and insurance. Proof of purchase and postage may be required for rebates.

Product Descriptions

RK Computer.net and its affiliates attempt to be as accurate as possible. However, RK Computer.net does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by RK Computer.net itself is not as described, your sole remedy is to return it in unused condition.

Export: To comply with certain vendor agreements and government regulations, RK Computer.net reserves the right to refuse to export products from the United States at any time. If you are purchasing products for export, you are responsible for the necessary export documentation before shipment is made to a foreign country. Manufacturer's warranties for exported products may vary or be null and void.

 

1. Purchase & Sale

The party specified after the heading "Bill To:" when purchasing online is a ("Buyer") hereby orders from RK Computers ("Seller"), the product(s) listed on the online order invoice. Seller agrees to sell the product(s) upon the terms and subject to the conditions contained in this document. Buyer shall be deemed to have agreed to all terms and conditions contained in this document if Buyer fails to object thereto in writing before the earliest of the following times; (I) When Buyer pays for the product(s); (II) When Buyer accepts the product(s); (III) The close of business of the tenth day after Buyer receives this document.

2. Purchase Price

Buyer shall pay the total purchase plus shipping and handling, if any, as specified on the online invoice and any sales or other applicable taxes levied on or measured by such purchase price, or arising from the use of the product(s) and any parts or maintenance supplied, including, without limitation, any additional sales, use, gross receipts, privilege, excise, value added, or personal property taxes unless otherwise specified in writing in this document.

3.Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. RKComputer.net reserves the right at any time after receipt of your order to accept or decline your order for any reason. RKComputer.net reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed over $1000.00 U.S. must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order. Dispute charge is not acceptable. If there is anything wrong with the merchandise, please contact customer service for more information.

4. Title, Risk of Loss

All items purchased from RKComputer.net are made pursuant to a shipment contract. Unless otherwise specified in writing in this document, shipping terms are FOB shipping point. Title and risk of loss or damage to the product(s) shall pass to Buyer upon delivery to the carrier at shipping point. Any claims resulting from goods damaged in transit, shortages received or tampering must be filed with the carrier by Buyer.

5. Inspection

Buyer shall inspect the product(s) at delivery and shall notify Seller of any defects or discrepancies in the product(s) as delivered within 24 hours of delivery. Absent such notification, Buyer shall be deemed to have accepted the product(s) as delivered.

 

Disclaimer of Warranty for RK Computers Website

 RKCOMPUTER.NET PROVIDES THIS SITE AND ITS CONTENTS ON AN "AS IS" BASIS AND MAKES NO WARRANTY OR REPRESENTATION OF ANY KIND. TO THE FULLEST EXTENT POSSIBLE PURSUANT TO APPLICABLE LAW, RK COMPUTER.NET DISCLAIMS ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. RKCOMPUTER.NET DOES NOT MAKE ANY REPRESENTATIONS REGARDING THE USE, VALIDITY, ACCURACY, OR RELIABILITY OF, OR THE RESULTS OF THE USE OF, OR OTHERWISE RESPECTING, THE CONTENT ON THIS SITE OR ANY SITE LINKED TO THIS SITE. YOU AGREE THAT THE RKCOMPUTER.NET PARTIES SHALL NOT BE LIABLE FOR DAMAGES ARISING FROM THE OPERATION, CONTENT, OR USE OF THIS SITE.

 

6. Product Warranty

Product warranties, if any, are provided only by RK Computers or the manufacturer of the Product(s). Our warranty policy can be viewed here. Seller's sole obligation in the event of breach of any warranty or during the DOA period of seven (7) days after invoice date shall be the repair or replacement of defective Products. There is no credit or refund policy in lieu of the above.

Any defective product which is returned to Seller must have freight prepaid, according to the Return Material Authorization Procedure set forth in Section 6 below. Seller reserves the right to replace defective parts with equivalent parts, as Seller deems necessary. Buyer shall bear all responsibility for shipping charges and risk of loss or damage during transit to Seller.

Defective CPU and memory products are to be returned for exchange within 7 days warranty period from the invoice date. Barebone and Custom configured notebook carry a 15 day return policy*. Notebooks purchased as barebone units are not returnable once they have been either assembled or opened. Barebone notebooks that are unopened can be returned as per our notebook return policy*. Pre-Configured Brand systems (Asus Ensemble, MSI Brand systems, etc.) are not returnable and are warranted-supported directly through the manufacture. All software sales are final, no returns will be accepted.

Products which have been subjected to abuse, misuse, alteration, neglect or unauthorized repair or installation, as determined by Seller or manufacture, are not covered by vendor warranty. Any alterations, additions, improvements or attachments to the product(s) not authorized in writing by the Seller shall be deemed to be a waiver of this warranty by Buyer and shall render this warranty null and void. Seller shall return repaired or replaced product(s) to Buyer, at its expense, via regular ground service within the 48 contiguous United States. Repaired or replacement products shall be returned to Buyer via Ground Service within the 48 contiguous United States, freight prepaid by buyer. Shipping charges by all other methods and to all other destinations shall be borne by Buyer.

 SELLER MAKES NO OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING ANY WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE OR OF MERCHANTABILITY. IN NO EVENT SHALL SELLER BE LIABLE FOR INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES SUCH AS LOSS OF PROFITS OR BUSINESS OPPORTUNITIES, AND IN NO EVENT SHALL SELLER'S LIABILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT(S).

 

Warranty Information: RK Computers - All RK Computers Systems, and Whitebooks (barebones) are covered by the following limited warranty:

Seller (RK Computers) warrants product(s) to be in good working condition and free from defects in materials and workmanship. One, two, and three year warranty programs are available for RK Computers systems. Seller's liability shall be limited to repairing or replacing, at seller's option, any defective product which is returned, freight prepaid to Seller or, at Seller's option, to Seller's Authorized Repair Center, according to Seller's Merchandise Return Procedures. Buyer shall bear all responsibility for shipping charges and risk of loss or damage during transit to and from the Seller. Products which have been subjected to abuse, misuse, alteration, neglect or unauthorized repair or installation, as determined by Seller or manufacture, are not covered by this warranty. Any alterations, additions, improvements or attachments to the product(s) not authorized in writing by the Seller shall be deemed to be a waiver of this warranty by Buyer and shall render this warranty null and void. Seller shall return repaired or replaced product(s) to Buyer, at its expense, via regular ground service within the 48 contiguous United States. Shipping charges by all other methods and to all other destinations shall be borne by Buyer.

Detailed warranty information can be found here: Warranty Policies

THIS WARRANTY IS IN LIEU OF ANY OTHER WARRANTY, EXPRESS OR IMPLIED. SELLER MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE OR OF MERCHANTABILITY. IN NO EVENT SHALL SELLER BE LIABLE FOR INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES SUCH AS LOSS OF PROFITS OR BUSINESS OPPORTUNITIES, AND IN NO EVENT SHALL SELLER'S LIABILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT(S).

Note: Components - The original manufacturer's warranty does not apply for component parts which are not pre-installed in RK Computers systems.

 

7. Return Material Authorization Procedure

A. To obtain a "Return Material Authorization" (RMA) Number, Buyer must:

 

1. RMA requests should be directed to an RK Computers Customer Service Representative at 1-866-760-4998 or support@rkcomputer.net

2. Provide the invoice number, date of purchase, and serial number of items to be returned, and reason for return. RMA numbers are valid for 15 days from date of issuance.

 

B. Packing and Shipping

1. Attach a copy of the original invoice and test report of each item to be returned along with the RMA form with RMA number issued from RK Computers.

2. Pack items in original shipping containers with all accessories, including manuals, cables, diskettes, etc.

3. Mark RMA number clearly on the outside of each container.

4. Ship to Seller’s designated service depot, freight prepaid and insured.

 

C. Replacement or repair will be made when the merchandise is received by Seller. No advance replacement is available.

 

D. Buyer shall pay the following miscellaneous charges:

 

1. Items returned which were not originally purchased from Seller: $30 plus return freight.

2. Items returned within warranty period, no defect found: Systems: $25 plus return freight.

3. Out of Warranty Repair (performed solely at Seller's election): $75 per hour labor plus parts and return freight.

 

8. Cancellation, Unauthorized Returns, & Refused Shipments

If Buyer purports to cancel its order, wrongfully refuse to accept the product(s), or return product(s) without legal excuse, Buyer shall pay to Seller, as liquidated damages and in lieu of the enforcement of this contract, a sum equal to 20% of the sales price, plus any shipping and handling charges incurred. Notwithstanding the foregoing, if Buyer attempts to return the product(s) without legal excuse, Seller may, at its discretion, refuse to accept the returns and pursue its remedies hereunder and under applicable law, which shall include, for example, the right to file a legal action against Buyer for the full purchase price and incidental damages suffered by the Seller.

9. Returned Checks

Buyer shall pay a fee of $35.00 US for any checks returned unpaid to Seller for any reason.

10. Payment

Payment shall be made promptly according to the terms shown on the online invoice. All amounts not paid within these terms shall be subject to a late charge of .06% per day. As security for payment of any sum due or to become due under any agreement between Buyer and Seller, Seller shall have the right to retain possession of, and shall have a security interest in, all Buyer's property in its possession and shall have a purchase money security interest and right of possession in goods already shipped. In the event of a default in payment by Buyer, Seller may take possession of the product(s) on Buyer's premises or elsewhere, and all rights of action for trespass or other causes are waived. Buyer shall cooperate in whatever manner necessary to perfect said security interests and hereby grants Seller power of attorney to sign any documents necessary for such purpose in the event of Buyer's refusal or failure to do so. The extension of credit or the acceptance of notes or guarantees of payment shall not affect such security interests and liens.

In the event any collection effort is initiated or any legal action is brought to interpret or to enforce any of the terms or conditions of sale between Buyer and Seller, the prevailing party shall be entitled to recover from the non-prevailing party all reasonable costs and expenses incurred, including attorney's fees, whether such action is prosecuted to judgment or not.

11. Miscellaneous

RKComputer.net may revise these terms and conditions at any time by updating the RK Computers website. By using this site, you agree to be bound by the terms hereof and by any such revisions. This document sets forth the entire and final understanding of Buyer and Seller pertaining to the subject matter hereof and supersedes all prior agreements, whether oral or written, and shall not be amended except by a written agreement signed by both parties. Seller's agents have no authority to make representations, warranties or promises that are not contained in this document. The failure of either party to enforce at any time or for any period of time the terms of this document shall not be construed as a waiver of such terms or the rights of such party there- after to enforce each term contained herein.

If any term contained in this document is held invalid by a court of competent jurisdiction, such holding shall not affect the validity of any other term. This document and all questions of interpretation, performance, enforcement and the rights and remedies of the parties hereunder shall be determined in accordance with the laws of the State of New York, USA. Any legal action or proceeding arising from or related to this document or the transaction described herein shall be brought and maintained in state court in Rockland County, New York or in the Federal District Court for the District of New York, and the parties consent to the jurisdiction of these courts. No action, regardless of form, arising out of or related to the transaction described in this document may be brought by either party more than one year after the cause of action arises, or in the case of non-payment, more than two years after the date of this document.

 

Copyright Notice

All content on this site is the property of and copyrighted by RKComputer.net or its content suppliers and protected by U.S. and international copyright laws. All software used on this site is the property of RKComputer.net or its software suppliers and protected by >U.S. and international copyright laws. Users of this site may use the content and software on this site as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance of the content on this site is strictly prohibited.

The foregoing Terms and Conditions of Sales are current as of 07/10/2007 and are subject to change by RKComputer.net at any time without notice.

*Barebone and Custom configured notebook carry a 15 day return policy:

RK Computers will not accept a return without a Return Merchandise Authorization ( RMA Number ). You must contact us by phone 1-866-760-4998 or email: support@rkcomputer.net to set up an RMA. RK Computers barebone and custom configured notebooks are refundable up to the 15th day from your order ship date and will include a 15% restocking fee. Notebooks purchased as barebone units are not returnable once they have been either assembled or opened. Barebone notebooks that are unopened can be returned as per our notebook return policy. Products must be received in as new condition to be eligible for a refund. Pre-Configured Brand systems (Asus Ensemble, MSI Brand systems, etc.) are not returnable and are warranted-supported directly through the manufacture. If you purchased any software; Windows® operating system, office, or any pre-installed or boxed software, you may return it only if the sealed packaging containing the CD's are unopened. Any software that has been activated, registered, or opened cannot be accepted for a refund.

All returns will be tested and inspected for physical damage and must be in compliance with the terms listed below, physical damage, tampering, or misuse will void the warranty and will not be accepted for return.

Product original boxes and any packing materials must be returned un-damaged, and cannot be torn, cut, or marked.
All manuals, documentation, cables, CD's, adapters, accessories that were included must be returned in as new condition.
The product cannot have any scratches, chips, scuffs, or physical damage of any kind.

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